Cancellation Policy
Cancellation Policy – StepGizmo.com
Last updated: June 10, 2026
Order Cancellations
We process orders quickly to ensure timely fulfillment and delivery.
Cancellation requests must be submitted within 12 hours of placing the order.
To request a cancellation, please email stepgizmo@proton.me and include your order number.
If the order has not yet been processed or shipped, we will cancel it and issue a full refund to the original payment method.
If the order has already entered processing or has shipped, it can no longer be canceled. In that case, you may still request a return in accordance with our Return & Refund Policy after delivery.
Changes to Orders
If you need to update any of the following:
- Shipping address
- Contact information
- Product variant (such as color or size)
Please contact us as soon as possible at stepgizmo@proton.me.
We cannot guarantee changes once an order has been placed.
We will make reasonable efforts to accommodate requests only if the order has not yet entered processing or shipping.