Refund & Return Policy
30-Day Return Guarantee
We want you to feel confident in every purchase from StepGizmo.
If you are not fully satisfied with your order, you may request a return within 30 days of receiving your item.
To qualify, the product must be in its original condition and packaging.
How to Start a Return
To initiate a return, please contact us at:
Include your order number and a brief explanation of the issue.
Our support team will provide step-by-step return instructions within 24–48 hours.
Return Eligibility
Your item qualifies for a return if:
• It is unused and in original condition
• It has no damage unrelated to shipping
• All accessories, manuals, and original packaging are included
• It is returned within 30 days of delivery
Items that do not qualify:
• Products damaged by misuse or accidents
• Items returned without original packaging
• Sale or clearance items (unless defective on arrival)
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
We will replace the product or issue a full refund at no additional cost.
To speed up the process, please include:
• Your order number
• Clear photos or video of the issue
• Photos of packaging (if applicable)
Refund Processing
Once your return is received and inspected, we will notify you by email.
Approved refunds are issued to your original payment method within 3–7 business days, depending on your bank or payment provider.
Shipping fees (if any) are non-refundable unless the return is due to our error.
Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, the order may already be processing or shipped and may no longer be eligible for cancellation.
Late or Missing Refunds
If you do not see your refund after 7 business days:
-
Check your bank or card account
-
Contact your payment provider
-
If still unresolved, email us at stepgizmo@proton.me
We will assist immediately.
Contact Us
If you have any questions about our Return & Refund Policy, please contact:
We are here to help and ensure every StepGizmo shopping experience is smooth, safe, and confident.
