Self-serve returns

30-Day Hassle-Free Returns & Refunds

At StepGizmo.com, your satisfaction is always our priority.
If you’re not completely happy with your purchase, you can return it within 30 days — with no restocking, return, or exchange fees.

How to Start a Return

Visit our Self-Serve Return Portal on the website.
Enter the email used at checkout and follow the guided steps to submit your return request.

Fast Processing

All return and refund requests are reviewed and processed within 1–3 business days after submission.
No hidden charges. No additional fees.

When to Expect Your Refund

Once your return is approved, your refund will be issued to your original payment method.
Most refunds appear on your statement within 3–7 business days depending on your bank or provider.